Refund policy
Returns & Exchanges
We want you to love your Turtle Rescue Club purchase! Please contact us within 14 days of delivery to request a return or exchange. Items must be unused, unworn, and unwashed, with original tags attached.
- Returns: Customers are responsible for return shipping costs.
- Exchanges: We’ll cover the return shipping label to send your original item back to us. You’ll cover the shipping cost for the replacement item. Exchanges are subject to availability.
To start a return or exchange, email hello@turtlerescueclubshop.com with your order number and the item you’d like to return or exchange. Please contact us before mailing anything back, and allow up to 48 hours for a response.
Something wrong with your order?
If your item arrives damaged, you receive the wrong item, or your order doesn’t arrive, please email hello@turtlerescueclubshop.com as soon as possible with your order number and any relevant photos. We’ll make it right at no additional cost to you, including covering any necessary return or replacement shipping.