Refund policy

We accept returns or exchanges within 14 days of delivery on items that are unworn, unwashed, and in their original condition.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Once we receive and inspect your return, we’ll process your refund or exchange as quickly as possible.

For support, please contact us by email to hello@turtlerescueclubshop.com and include your order number and a brief description of the issue.